Self-service hybrid bag drop

At 8 a.m. rush, passengers self-drop in seconds. By midday, agents switch to assisted mode for families or special bags. Same counter, zero bottlenecks.

The Hybrid Counter fits seamlessly into any traditional check-in setup, combining full self-service with staffed options in a single unit. Its modular design allows upgrades without disrupting the baggage-handling system or requiring software changes, making it ideal for airports moving toward automation while still supporting conventional check-in.

Airports and airlines can customize both the passenger interface and the counter itself to reflect their brand. With our GUI development capabilities and the CUSS platform, airlines can deploy their own CUSS applications for consistent branding across stations. They can also choose our configurable White Label Application for fast onboarding, with integration to CUWS-based or other Departure Control System APIs.

Agents can toggle between traditional and self-service modes with a simple key turn. Choose one-step, two-step, or agent-assisted bag drop to match peak times and passenger needs.

Fully connected, the counter integrates with your baggage-handling system, while the web portal provides real-time performance stats so operations teams can act fast and stay in control.

Two service styles, one friction-free counter.